Video Communication Solution
Fully Integrated with
Genesys Engage and PureConnect
Deliver top quality customer experience via high-speed, secure and reliable video
conversations including chat, file sharing and screen sharing. Seamlessly integrate with
the Genesys environment to deliver the best video quality on any device (mobile, desktop,
kiosks) and network, without any software installations or downloads.
Voice of the Customer
"CCR is an innovative and committed partner. They are always available
to support us online, and during critical phases, they are also promptly
on site. This flexible approach has been extremely effective. They share our
vision of digitization and join us in our efforts in that direction"
‘‘At Yapı Kredi, Turkey’s digital bank, we keep investing more and more every year in our digital channels and particularly in mobile. In line with the changing legal regulation requirements, we have managed to digitize processes by utilizing innovative mobile technologies. We achieved this by using the CCR’s EasyConnect Video platform. By implementing the EasyConnect video communication, we can now focus on sales instead of opening new branches, reducing our operational costs, and aim for maximum customer satisfaction with an excellent customer experience.’’
Vice General Manager